Notanestateagency is committed to safeguarding the privacy of our website users. Our policy will tell you how and what data we collect when you use our website, inform you of your privacy rights and how the law protects you.
This policy sets out how we will treat your personal information.
(1) How we collect your personal data
We may collect, store and use the following kinds of personal data:
(a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type, referral source, length of visit and number of page views);
(b) information relating to any transactions carried out between you and us on or in relation to this website and external websites we use to advertise, including information relating to any purchases or enquiry you make of our goods or services; which may include the following: name, first and surname, contact email, billing address, delivery address and telephone number.
(c) information that you provide to us for the purpose of registering with us and displaying your property advert.
(d) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters.
(e) any other information that you choose to send to us or include in your advert
You can view our full Cookies Policy
A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We use both “session” cookies and “persistent” cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website. We will use the persistent cookies to: enable our website to recognise you when you visit.
Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.
Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one.
(3) Using your personal data
We may use your personal information to:
(a) administer the website
(b) improve your browsing experience by personalising the website
(c) enable your use of the services available on the website
(d) send to you goods purchased via the website, and supply to you services purchased via the website
(e) send statements and invoices to you, and collect payments from you
(f) send you general, property enquiry (non-marketing) commercial communications
(g) send you email notifications which you have specifically requested
(h) send to you our newsletter and other marketing communications relating to our business which we think may be of interest to you, where you have specifically subscribed and agreed to this, by email (you can inform us at any time if you no longer require marketing communications)
(i) deal with enquiries and complaints made by or about you relating to the website; and
where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.
We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.
(a) to the extent that we are required to do so by law
(b) in connection with any legal proceedings or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and
(d) to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.
(5) Security of your personal data
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure (password- and firewall- protected) servers. All electronic transactions you make to or receive from us will be encrypted.
Your payment is made through a third party which can be accessed through our website. We do not store or have access to your payment details, these maybe held with the third party payment provider.
You are responsible for keeping your password and user details confidential. We will not ask you for your password.
(6) Data Retention
How long will be use my personal data for?
We will only retain your personal data for as long as necessary to fulfill the purpose we collected it for, including for the purpose of satisfying any legal, accounting , or reporting requirements.
To determine the appropriate retention period for personal data we will consider:
nature and sensitivity of the personal data
the potential risk of harm from unauthorised use or disclosures of your personal data
the purpose fr which we process your personal data and whether we can achieve those purposes through other means
the legal requirements to retain your personal data, to comply with our legal and regulatory requirements. This is generally 7 years unless the law prescribes longer.
(7) Policy amendments
(8) Your rights
You will not have to pay a fee to access your personal data, however, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively we may refuse to comply with your request in these circumstances.
In order for this process to be carried out we may need specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure in order that your personal data is not disclosed to any person who has no right to receive it. We may also contact you in order to ask for further information in relation to this request.
We try to respond to all legitimate requests within one month, however it may take us longer than a month if your request is more complex or you have made a number of requests.
(9) Third party websites
Partners – when you sign up to our newsletter we will share your information with relevant parties related to our services.
Social Media Platforms – If you are advertising a property on our website and you have chosen to add your own personal contact information to your advert this will be visible on these platforms. You have the choice not to add this information to your property advert.
Email service providers – in order that we can send you transactional information about the service you purchase or marketing content we share your email with service providers.
Analytics tools – we use analytics tools to track the way that users interact with our website.
(10) Updating information
Please let us know if the personal information which we hold about you needs to be corrected or updated.
(12) Data controller
Last Updated: 21st May 2018
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